- Salon Pet Grooming FAQs
As a precaution and to prevent pets interacting in a close proximity, our lobby remains closed. This way we can coordinate and manage the flow of pets being checked in and out of our grooming salon. We
are proud to be a AKC S.A.F.E. Grooming Salon.
We do not administer sedation; however, we are willing to work with pets whose veterinarians have recommended sedation to support the grooming process. In such cases, it is essential that pet owners follow all veterinary instructions carefully. To ensure the safety and well-being of the pet, we kindly request that owners provide detailed information regarding their pet’s medical and behavioral history prior to booking an appointment. This allows us to assess suitability and prepare appropriately for a safe and comfortable grooming experience.
Grooming frequency depends largely on a pet’s lifestyle and living conditions. As a general guideline, dogs with specific haircut styles—such as Poodles, Cocker Spaniels, Lhasa Apsos, Shih Tzus, and Bichon Frises—should be professionally groomed every 4 to 6 weeks to maintain coat health and appearance. Bath-only breeds, including Labradors, German Shepherds, Collies, and most cats, typically benefit from grooming every 6 to 8 weeks. Regular grooming supports skin and coat health, reduces shedding, and promotes overall well-being.
When you schedule an appointment with us, your pet is assigned a dedicated groomer who will discuss their specific grooming needs and preferences with you. In over 95% of cases, the grooming process is completed within two hours, ensuring a prompt and stress-free experience. Your pet will be cared for in our modern, spacious facility designed to promote comfort, safety, and a positive grooming environment.
Yes, our groomers are well-versed in most breed standards and have extensive experience with a wide range of popular breeds. However, many clients choose grooming styles that deviate from the traditional breed standard due to the ongoing maintenance required. Every dog is unique, and grooming preferences vary, so a personalized consultation ensures you understand your options and can make the best choice for your pet’s lifestyle and your own preferences.
Matted hair is unhealthy for your dog’s skin and can lead to discomfort, irritation, and underlying skin issues. Matting tends to worsen when the coat becomes wet, which is why it’s essential to brush out all tangles before bathing. In cases where matting has occurred, it may be possible to carefully de-matt the coat. However, this process can be uncomfortable for the dog and may sometimes cause or uncover skin irritation. If your dog arrives with a matted coat, our groomers will assess the condition and advise you on the most appropriate course of action. If the coat can be safely de-matted without causing undue stress or pain, we may proceed, though an additional fee may apply. In more severe cases, we may recommend a short haircut to remove the matting and ensure your dog’s comfort and well-being.
We use a comprehensive range of professional, premium-quality shampoos and conditioners. Our products are natural, organic, safe, and environmentally friendly—designed to keep your pet looking great and feeling their best.
Some clients prefer to have their pet seen by the same groomer each visit, and we fully support and encourage this—especially for nervous dogs or when specific grooming preferences are requested. Consistency helps build trust and familiarity between the pet, the groomer, and the client, leading to a more comfortable and positive grooming experience for everyone involved.
All of our grooming rooms are fully visible from the lobby, and we welcome customers to tour our clean, modern facilities. However, we kindly advise that if your dog can see you during the grooming process, it may cause anxiety or restlessness, as most dogs naturally want to be near their owners. This can make the grooming process more challenging and potentially unsafe, as groomers work with sharp tools and need pets to remain calm and still.
We are not a pet daycare facility. Our goal is for your pet to have a positive, stress-free grooming experience—without the need for extended kenneling. By scheduling an appointment, we’re able to ensure that 99% of our grooming services are completed within 2 hours. We kindly ask that you pick up your pet promptly after their grooming session. Thank you for your understanding and cooperation!
There are several factors that influence the cost of grooming, including your pet’s age, weight, temperament, coat condition, and the desired style. If you contact us, we’re happy to provide a general price range.
If you need to cancel your appointment, please call our office at least 24 hours in advance. Cancellations made less than 24 hours before the appointment will incur a fee of $40 per pet for salon appointments.
- Mobile Pet Grooming FAQs
Our modern grooming van is fully equipped with a large-capacity hot water tank, ensuring a consistent supply of warm water for every bath—no matter how many pets we see in a day.
We use a comprehensive range of professional, premium-quality shampoos and conditioners. Our products are natural, organic, safe, and environmentally friendly—designed to keep your pet looking great and feeling their best.
Our van is fully self-contained with 70 gallons of fresh water on board. We will need to connect our 100ft power cord to an electrical outlet to operate some of the equipment inside the van.
We accept cash, major debit and credit cards, and checks. Please note that returned checks are subject to a $30 return fee. Receipts are available upon request.
Please contact us to setup a set schedule with your preferred groomer.
If you should need to cancel your appointment, we require you call the office within 24 hours. Cancellations under 24 hours are subject to a $60 fee per pet for mobile appointments.
There are several factors that influence the cost of grooming, including your pet’s age, weight, temperament, coat condition, and the desired style. If you contact us, we’re happy to provide a general price range.
